Privacy Policy

Overview

REAE (“we,” “us,” or “our”), operated by Blue Bison Digital LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (getreae.com and subdomains) or use our services.

Information We Collect

Information You Provide Directly

When you interact with our website or services, we may collect:

• Name (first and last)
• Email address
• Phone number
• Business name and brokerage affiliation
• Property information (address, timeline, details provided in forms or consultations)
• Transaction history and preferences
• Any other information you choose to provide during calls, forms, or communications

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use the information we collect to:

• Provide and deliver our appointment generation services
• Communicate with you via email, phone, and SMS about your inquiry and our services
• Schedule and manage appointments
• Send service updates, reminders, and administrative messages
• Process payments and maintain billing records
• Analyze website usage and improve our services
• Comply with legal obligations
• Prevent fraud and enhance security

SMS and Text Messaging

By providing your phone number and consenting to receive text messages:

• You agree to receive the following types of SMS messages:
  • Appointment confirmations and reminders
  • Service updates and notifications
  • Follow-up messages related to your inquiry
  • Administrative messages related to your account
  • Promotional messages about our services (if you have opted in)
• Message frequency varies based on your engagement with our services
• You can opt out at any time by replying STOP to any message
• You can text HELP for assistance
• Standard message and data rates may apply based on your mobile carrier
• We use Twilio and LeadConnector (via GoHighLevel) to deliver SMS messages
• Your consent is not required to use our services (for promotional messages only)

Mobile Information Sharing

We do not sell or rent your mobile phone number to third parties.

We may share your phone number with:

• Service providers necessary to deliver SMS messages (Twilio, LeadConnector/GoHighLevel)
• The real estate agent whose services you inquired about (for client lead data)

We do not share your mobile number for marketing purposes outside of our services or with unaffiliated third parties without your consent.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Track website visits and user behavior via Google Analytics 4
• Deliver targeted advertising via Meta Pixel (Facebook/Instagram)
• Remember your preferences and improve user experience
• Measure campaign performance and optimize marketing

You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of our website.

Cookie consent is managed through our landing page provider (Perspective).

Third-Party Services

We use the following third-party services to operate our business:

• GoHighLevel — CRM, automation, and communication management
• Meta (Facebook/Instagram) — Advertising and analytics
• Google Analytics 4 — Website analytics
• Stripe — Payment processing
• Twilio/LeadConnector — SMS and communication delivery
• Perspective — Landing pages and forms
• Zoom — Video consultations
• PandaDoc — Document management and e-signatures

These providers may collect and process your information in accordance with their own privacy policies. We share only the minimum information necessary for these services to function.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share your information:

• With service providers who assist in business operations (listed above)
• When required by law or to comply with legal process
• To protect our rights, property, or safety, or that of our users
• With your explicit consent
• In connection with a business transfer (merger, acquisition, or sale)

Data Retention

We retain your personal information:

• Indefinitely, unless you request deletion
• As long as necessary to provide our services
• As required to comply with legal obligations
• Until you withdraw consent or opt out of communications

Your Rights

You have the right to:

• Access — Request a copy of the personal information we hold about you
• Correction — Request correction of inaccurate or incomplete information
• Deletion — Request deletion of your personal information
• Opt-Out — Unsubscribe from marketing emails or stop receiving SMS messages
• Data Portability — Request your data in a machine-readable format

To exercise these rights, contact us at hello@getreae.com or 865-409-1887.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Secure third-party service providers

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

Geographic Scope

Our services are currently available only in the United States. We do not knowingly collect information from individuals outside the U.S.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the “Last Updated” date
• Sending notice via email for significant changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Blue Bison Digital LLC (REAE)
174 1st St NE, Suite 1
Cleveland, TN 37311
Email: hello@getreae.com
Phone: 865-409-1887